COMMUNITY TECHNOLOGY PROGRAM

Our Commitment

Dev/Mission’s Community Technology Associate Program provides Selected Affordable Housing communities in San Francisco with FREE Tech Support and digital literacy workshops. Residents will receive a CTA intern in their location who will assist them with technical support, troubleshooting, and digital literacy training completely for FREE.

Creating worked based learning opportunities is a goal for the CTA program by teaching residents technologicals skills such as sending emails, updating software, and using the internet safely. Ultimately, Dev/Mission hopes to develop motivated individuals from these communities to bridge the diversity gap in the tech industry.

Our Services!

Tech troubles? We’ve got your back. Here are a few of the services we offer.

Troubleshooting Assistance

Help users diagnose and resolve issues with their devices or software.

Data Backup and Recovery

Educate users on the importance of regular data backups and guide them through the process. Offer assistance in data recovery if needed.

Device Setup and Optimization

Provide guidance on setting up new devices (computers, smartphones, etc.) and optimizing their performance.

Email Configuration and Troubleshooting

Help users set up and troubleshoot issues with their email accounts and clients.

Our Statistics

Since 2018

5380+

Residents Helped

2130+

Devices Refurbished

5500+

Tech Support Hours

Words from our Residents

Resident Quote – Sally

Meet Sally, she wanted to learn how to use the internet browser more efficiently and what all the apps on her Macbook did. I showed her how to use browser bookmarks to access websites, block spam emails, and walked her through many Macbook apps on how to use them.

“I have been revising what you have taught me and with repeated attempts have managed to block some of the unwanted ads from my primary mailbox. Again, I really appreciate how patient and painstaking you were yesterday and sincerely hope you will continue to assist me.”

Resident Quote – Don

This is Don, one of the client from the Tech Week event. He booked an appointment with Dev/Mission and was directed to the Bernal Dwellings partner site. He needed help retrieving his password for his laptop. He handled over his laptop to me and I inspected what I can do to help retrieve his password. Regarding to forgotten passwords, it could not be retrieved back, I helped Don and went to Microsoft account to help him reset his password. After resetting Don’s password to his laptop, Don was able to access his laptop once again. Don quoted that, “he has not touched this laptop in 4 years”.

Resident Quote – Gin Wah Moon

Gin Wah Moon discovered our services through Kate Eppler and SF Tech Week. Instead of seeking assistance from Best Buy’s Geek Squad, who charged a high fee, he approached us for help with his computer issues. We successfully resolved the problem by providing a new display cord. Impressed with our service, Gin Wah continued to bring in more devices for assistance, including learning tasks like deleting shortcuts, reinstalling Windows, setting up his printer, and configuring his peripherals. Despite having limited technological knowledge, Gin Wah showed great dedication by visiting us frequently during tech week. He expressed gratitude for our patience, service, and expertise in supporting him throughout his learning journey.

Resident Quote – Don

Clifford Ricks who lives in Chinatown received our flyer at the Bayview Library and visited our Valencia Gardens location. Central Computers quoted him $90/hour for computer diagnosis and repair. We reinstalled Windows 10 instead, saving him from buying a new laptop. The next morning, Clifford called to express his gratitude, saying, “You did a great job with my computer. Thank you for your services.”

Our Refurbathon’s

The Computer Refurbishment and Distribution provides opportunities to conduct community Refurbathon events inside Affordable Housing Locations and lead the distribution of refurbished computers, provide Digital Literacy Workshops, and online Resources to every family that attends.

Digital Literacy Classes

Unlock the power of technology and earn yourself a FREE laptop by successfully completing our 8 in-depth digital literacy workshops. Get ready for an enriching learning experience!

You will learn:

Keyboard/Mouse
Performing Internet Searches
Video Conferencing
Google Docs
Google Spreadsheets
Security Awareness
Basic Troubleshooting

Appointment Only

These workshops are conducted one-on-one with a Community Technology Associate Intern.

Book your spot

To schedule appointments or for more information, please contact us at (415) 874-9815 or email cta@devmission.org

Get Free Tech Support Today!

We understand that navigating technology can be challenging, so we’re here to help. For more information on how you can get FREE Tech Support Call (415) 289-9347 or email cta@devmission.org

Learn more

Tech support locations

360 Valencia

Dev/Mission Valencia Office
360 Valencia St
San Francisco, CA 94103

Tue, 10:00 am to 4:00 pm
Thu, 10:00 am to 4:00 pm

546 Bryant

Dev/Mission Headquarters
546 Bryant St
San Francisco, CA 94107

Tue, 10:00 am to 4:00 pm
Thu, 10:00 am to 4:00 pm

Bernal Dwellings

(Residents Only)
Bernal Senior and Youth Center
3111 26th St
San Francisco, CA 94110

Tue, 10:00 am to 4:00 pm
Thu, 10:00 am to 4:00 pm

Booker T Washington

Booker T Washington Community Service Center
800 Presidio Ave
San Francisco, CA 94115

Tue, 10:00 am to 4:00 pm
Thu, 10:00 am to 4:00 pm

Crescent Cove

Crescent Cove Community Center
420 Berry St San Francisco, CA 94158

Mon, 10:00 am to 4:00 pm
Thu, 10:00 am to 4:00 pm

Hayes Valley

(Residents Only)
310 Haight St
San Francisco, CA 94102

Tue, 10:00 am to 4:00 pm
Thu, 10:00 am to 4:00 pm

Free technical support for everyone. See location for details.

Our Amazing Sponsors

Thank you to sponsoring this program